The Maui News
Hawaiian Electric will not disconnect service to customers who are struggling to pay their bills through March 31 of next year, the utility announced Tuesday.
The state Public Utilities Commission ordered an extension of the moratorium on disconnections, which has been in place since March of this year and was set to end Dec. 31.
Hawaiian Electric said it will work with Maui County, Oahu and Hawaii island customers with past due accounts to find the best payment options. The utility is offering longer repayment schedules than ever before.
For a list of plans and to submit a payment request form, visit www.hawaiianelectric.com/paymentarrangement. Completing the form is the quickest way to get the process started, Hawaiian Electric said. Late fees and interest charges are waived while on a payment plan.
Payment arrangements offered online are not the only choices available. Company representatives can work with customers to tailor a plan to their specific budgets.
The utility also advised customers to visit hawaiienergy.com/tips for assistance managing energy costs.
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